Privacy Policy
Transparency is our core value. Here's how Ticket Team protects and manages your data.
1. Introduction
Welcome to Ticket Team, the intelligent helpdesk platform for La Verdad Christian College. Your privacy is important to us. It is Ticket Team's policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.
2. Information We Collect
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.
Account Information
When you sign in using Google OAuth, we collect your name, email address, and profile picture to create and manage your account.
Usage Data
We collect data about your interactions with the platform, such as ticket creation, knowledge base searches, and chat history.
3. How We Use Your Information
- To provide and maintain our Service.
- To manage your specific Account and preferences.
- To contact you regarding ticket updates or support.
- To improve AI accuracy using anonymized data.
4. Data Security
We use industry-standard encryption and Row Level Security (RLS) to ensure that your data is only accessible to authorized personnel. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Contact Us
If you have any questions about this Privacy Policy, please contact us: